Comprehensive Performance Assessment (CPA) scorecard 2008
You are currently viewing a Comprehensive Performance Assessment made under the 2008 methodology. View the most recent Comprehensive Area Assessment.
Overall performance for this Council
This is a council that is improving well and demonstrating a 2 star overall performance.
We reached this overall rating by looking at:
- What progress London Borough of Hillingdon has made in the last year – direction of travel
- How London Borough of Hillingdon manages its finances and provides value for money – use of resources
- How London Borough of Hillingdon's main services perform – service performance
- How London Borough of Hillingdon is run – corporate assessment
Service assessments, use of resources and corporate assessments are scored on the Local Services Inspectorate Forum scale:
1 = Inadequate performance – below minimum requirements
2 = Adequate performance – only at minimum requirements
3 = Performing well – consistently above minimum requirements
4 = Performing strongly – well above minimum requirements
Direction of travel
The progress London Borough of Hillingdon has made in the last year
| Direction of travel |
2005 | 2006 | 2007 | 2008 |
|---|
| This assessment indicates the progress being made, or otherwise, to achieve improvement. | improving well | improving well | improving well | improving well |
The following summary has been provided to support the 2008 direction of travel assessment:
Hillingdon Council is improving well. Two-thirds of performance indicators have improved in 2007/08 which is above the London average. The Council continues to deliver improvements in priority areas, such as educational attainment and children’s social care. It is effective at securing value for money. Housing and benefits services are high performing. However, areas for improvement that the Council has recognised and has plans to improve include street cleanliness and safeguarding within adult social care. An award winning contact centre has improved access to services; two major leisure centres are under construction and 12 children’s centres have been opened. The innovative "streets ahead" programme involves approximately 4300 local residents, as volunteer street champions, to successfully address local environmental issues. Overall, resident satisfaction has improved significantly. The results of the staff survey demonstrate strong leadership and a well motivated workforce. As a result of a comprehensive review the Council has been able to improve the efficiency and quality of front-line services and is well placed to secure continuous service improvement.
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Use of resources
How London Borough of Hillingdon manages its finances and provides value for money
| Use of resources |
2005 | 2006 | 2007 | 2008 |
|---|
| We have assessed how well the Council manages its finances and provides value for money. |
3 | 3 | 2 | 3 |
This use of resources judgement is drawn from five individual judgements provided by the Council's appointed auditor:
| Auditor judgements | 2008 |
|---|
| Financial reporting | 2 |
| Financial management | 3 |
| Financial standing | 3 |
| Internal control | 3 |
| Value for money | 3 |
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Service performance
How London Borough of Hillingdon's main services perform
| Service area |
2005 | 2006 | 2007 | 2008 |
|---|
| Benefits - The Council's performance in providing housing and council tax benefit services as assessed by the Department for Work and Pensions (external link) and is based primarily on achievement against the 2005 housing benefits/council tax benefits performance standards. More details |
4 | 4 | 4 | 4 |
| Children and young people - The Council's performance in providing children's services, such as children's education and social care. The joint assessment is made by the Commission for Social Care Inspection (external link) and Ofsted (external link) following a review of the Council's overall performance and key indicators. |
2 | 2 | 3 | 3 |
| Culture - The Council's performance in services, such as libraries and leisure, as assessed by the Audit Commission. More details |
2 | 2 | 2 | 2 |
| Environment - The Council's performance in services, such as transport, planning and waste, as assessed by the Audit Commission. More details |
2 | 3 | 2 | 3 |
| Housing - The Council's performance in community housing and, where applicable, housing management services, as assessed by the Audit Commission. More details |
3 | 4 | 4 | 4 |
| Social care (adults) - The Council's performance in adult social care services. The assessment is made by the Commission for Social Care Inspection (external link) following a review of the Council's overall performance and key indicators. |
3 | 3 | 3 | 2 |
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Corporate assessment
How London Borough of Hillingdon is run
| Corporate assessment |
2005-2008 |
|---|
In assessing how the Council is run, the Commission considers what the Council, together with its partners, is trying to achieve; what the capacity of the Council, including its work with partners, is to deliver what it is trying to achieve; and what has been achieved?
Under CPA - The Harder Test, corporate assessments were undertaken once for each single tier and county council between 2005 and 2008. |
2 |
Corporate assessment reports
View corporate assessment - 2006 score 2
Joint Area Review (JAR) of children's services report
This assessment is conducted in partnership with the new-style corporate assessment and is published on the Ofsted website (external link).
Percentage figures may not total 100 per cent due to rounding.